Terms & Conditions

These terms apply to purchases from the OudUAE online store. Use our contact form with questions about your order.

Orders and availability

Select your colour and quantity before ordering. Availability is shown on the product page. Your order confirmation records the items ordered and the amount charged. If an item cannot be supplied, we will contact you to resolve the order or arrange a refund.

Prices and payment

Prices are displayed in UAE dirhams (AED). The checkout displays the final total, including applicable delivery charges and taxes, before payment. Payment methods are those offered by the secure checkout.

Delivery

Estimated UAE delivery: 2–4 business days from order confirmation. Please provide a complete delivery address and reachable contact details. If a delivery issue arises, use our contact form so we can help resolve it.

Returns and refunds

Returns are accepted when requested on the day of delivery. Use our contact form with your order number to arrange the return. We will provide return instructions and explain any applicable return costs before you send the item. Approved refunds are processed without unnecessary delay; your payment provider may require additional processing time. This same-day request window does not restrict rights for faulty, damaged or misdescribed goods or any other mandatory consumer rights.

Product and use

Product details and optional extras are listed on the product page. Bkhour is sold separately as an optional extra. Follow the instructions supplied with the product.

Your account and information

Provide accurate order and contact information, protect access to your account and tell us promptly if you suspect unauthorised use. Personal information is handled as described in our privacy policy.

Your rights

Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded under applicable UAE consumer protection law. If a term conflicts with mandatory law, that law applies. Use our contact form to raise a concern.

Changes to these terms

The terms shown when you place your order apply to that order. Future changes will be posted on this page. Material changes do not remove rights relating to orders already placed.